Support

Korem technical support is included in addition to the vendor’s existing support purchased with your product & data maintenance.

Korem Technical Support covers non-critical issues for all its customers including:

• Download, installation, and licensing of product and data provided by Korem
• Configuration: support for configuration includes troubleshooting configuration settings for existing installations to ensure proper operation and data connectivity.
• Standard product functionality usage

Korem technical support does not include:

• Data accuracy problems: Due to the complexity and sophistication of datasets, Korem cannot be responsible for the accuracy of individual data elements in data products. Korem support is limited to investigating the data with the customer, basic data validation, documentation references and reporting identified errors and omissions to the specific vendor. Korem strongly encouraged you to report any problems found in a data product to the vendor in order to address future data releases.

Your service-level agreement (SLA) covers your application environment and gives you have access to IT support. Software that is not included or mentioned in your SLA is not covered. Please refer to your SLA for details.